Workforce Management Agent

About the role

Excellerate Services is looking for a detail‑oriented Workforce Management Agent to join its Performance Centre in KwaZulu‑Natal. In this full‑time position you will ensure accurate employee deployment, monitor attendance, support payroll administration and produce operational reports, helping the company meet client SLAs and regulatory requirements.

Key responsibilities

• Coordinate workforce planning by tracking staffing levels, approved budgets, rosters and deployment.
• Maintain up‑to‑date workforce information, client records, site codes, cost centres and operational structures in management systems.
• Configure and maintain site locations to guarantee accurate employee clock‑in/out and reporting.
• Monitor employee compliance documentation, statutory requirements and certification expiry dates, arranging refresher training as needed.
• Support payroll administration and generate operational performance reports.

Required profile

• Strong analytical mindset with high attention to detail.
• Excellent organizational and time‑management abilities.
• Good communication skills and ability to work collaboratively across teams.
• Understanding of workforce management processes and compliance standards.

Required skills

• Proficiency in workforce management or scheduling software.
• Experience with attendance monitoring and payroll support.
• Ability to generate and interpret operational reports.

What we offer

• Opportunity to work in a dynamic, forward‑thinking environment.
• Professional development and career growth within a leading integrated facilities provider.
• Exposure to innovative technology and ISO‑9001 quality systems.