Virtual Administrative Assistant (Part-Time, Remote)

About the role

A fully remote Virtual Administrative Assistant position, working 10 hours per week, supports core operational, care experience and client management workflows. The role covers customer support supervision, stock order lifecycles and client and provider onboarding, including daily intern check-ins, service quality audits, wholesale purchase orders and payment tracking.

Key responsibilities

• Care experience and intern supervision (about 3.5 hours per week): run 15-minute daily syncs with 2-3 customer support interns, audit ticket resolution quality, and act as first point of contact for intern FAQs and escalated queries.
• Wholesale, stock and accounts management (about 3.5 hours per week): manage purchase orders from receipt to delivery, place stock replenishment orders, track outstanding balances and send payment reminders for overdue invoices.
• Provider and client onboarding, training and reporting (about 3.0 hours per week): hold virtual onboarding and platform training sessions, prepare welcome packs and documentation, coordinate training calendars, and deliver monthly performance and service reports.
• Daily rhythm: join a 15-minute daily huddle, process daily operational deliverables, and send an end-of-day summary to leadership.

Required profile

• 2+ years of experience in virtual assistance, operations coordination, customer support or administrative management.
• Proven ability to supervise junior team members, review work quality and give clear guidance.
• Demonstrated experience managing purchase orders, stock replenishment and invoice tracking.
• Excellent written and verbal communication, empathy and professionalism.
• Ability to quickly master digital tools, booking engines and communication platforms.
• Strong time management within a defined 10-hour weekly allocation.

What we offer

• Part-time, 10 hours per week.
• Fully remote work.