Dental Scheduling Virtual Assistant (Remote)

About the role

HireHawk is recruiting a full-time, remote Dental Scheduling Virtual Assistant to support a pediatric dental practice in Texas. The role is not passive administration: its main aim is to proactively work the practice's outstanding patient lists, connect with families and turn follow-up opportunities into booked appointments. You will work Monday to Friday, 8:00 AM to 5:00 PM CST, earning USD 900 to 1,200 per month.

Key responsibilities

• Own the daily outreach process for outstanding treatment plans and overdue re-care patients, from report to booked appointment.
• Pull and work outstanding treatment and re-care reports from the practice management system every working day.
• Aim for 40-60 quality outbound calls per day, keeping a warm, patient-focused tone.
• Follow up consistently with patients who do not book on the first attempt.
• Schedule outstanding treatment and re-care appointments accurately according to practice availability and patient needs.
• Use the practice's internet-based phone system so calls appear to come directly from the dental office.
• Maintain a daily activity report and keep outreach lists organised so the practice owner can see progress.
• Take part in regular update meetings with the practice owner and two front-office coordinators.

Required profile

• Proven experience scheduling outstanding treatment plans and re-care or recall appointments from practice management reports.
• Track record of turning outbound patient follow-up into booked appointments.
• Confidence making 40-60 quality outbound calls per day and following patients until there is a result.
• Ability to work full-time Monday to Friday, 8:00 AM-5:00 PM CST, starting as soon as possible.
• Reliable home office with backup internet and power, and willingness to take part in HireHawk's standard activity monitoring during working hours.

Required skills

• Comfort learning and working independently in cloud-based dental practice management software and internet phone systems.
• Nice to have: experience with Curve Dental Software or another dental practice management platform.