Content Production Coordinator (Intermediate/Senior)

About the role

NawiriGroup, a safari travel group connected to local communities, experts, investors and travellers, is looking for an Intermediate/Senior Content Production Coordinator based in Cape Town. The role takes ownership of pre-production coordination, acting as the central link between requesting departments and the Content Production, Rate Production and Content Ops managers. It involves processing production requests, maintaining workflow controls and providing reliable production reporting.

Key responsibilities

• Monitor the Production Inbox during the day, acknowledge and categorise renewals, amendments, queries, standard and fast-track requests, and ensure requirements, documents and approvals are complete.
• Create traceable Asana tasks with a tracker, clear instructions, owner and due date, and direct each request to the right team.
• Ensure fast-track requests get a same-day response and standard requests meet agreed service levels; review and triage all incoming emails by end of day.
• Coordinate task handovers and dependencies between Content Production, Rate Production and requesting departments, and follow up on outstanding work.
• Apply approved processes and procedures consistently, keeping a complete audit trail, resolving routine issues within delegated authority and escalating exceptions.
• Communicate blockers, risks and delays to managers, log and follow up on complaints and urgent issues, and keep stakeholders informed.
• Maintain renewal records, receipt trackers, audit dates and production progress records, and keep pre-production folders and Rate Sheet links on Bazaruto current and organised.
• Prepare weekly workflow activity reports and monthly production summaries, validate them against Asana and inbox data, and share concise updates with managers.

Required profile

• 4-5 years' experience in an administrative role.
• Demonstrated experience in production coordination, content operations or a comparable workflow role, coordinating work across multiple teams and departments.
• Strong planning and prioritisation, with the judgement to manage competing deadlines and escalate at the right time.
• Confident, professional communication and stakeholder management, including handling complaints constructively.
• Experience in travel product content and rate production is advantageous.

Required skills

• Proficiency in Asana or a similar task management system.
• Excel and production reporting, with the ability to validate data and explain performance trends.
• High attention to detail, reliable record-keeping and proactive follow-through.

What we offer

• A hybrid working arrangement combining office work in Cape Town, Nairobi, Arusha or London with the option of remote work.
• In-house training programmes, including a library of over 130 training modules.