Sales Support Consultant - Industrial Automation

About the role

Rubicon Group is looking for a Sales Support Consultant in industrial automation. The role gives advanced technical and sales support to internal teams and clients, turning complex technical requirements into actionable proposals, helping with solution design and strengthening the external sales team. It focuses on engineering support, solution design, product development input and pre-sales engagement, with a long-term path toward product portfolio ownership.

Key responsibilities

• Gather technical requirements from clients and propose tailored solutions, and help sales consultants with accurate quotes, designs, proposals and documentation.
• Run product and solution demonstrations and give advanced product configuration advice.
• Build deep product knowledge of the portfolio, especially high-specification applications, and help develop product bundles with Product Managers.
• Take part in product and technical training and share knowledge within the sales support team.
• Work with sales consultants to qualify leads, prepare quotes and build technical content for tenders, and track follow-ups on key quotes and large solutions.
• Identify upsell opportunities and build trusted technical advisor relationships with key accounts.
• Attend key client meetings, support client onboarding and post-sale follow-up, and liaise with operations, logistics and finance on complex orders.
• Maintain client records in systems such as HubSpot and NetSuite and feed back market trends and client needs to product and sales leadership.

Required profile

• Industrial automation background with strong technical aptitude and problem-solving ability.
• Previous experience in sales engineering, solution support or technical sales is highly advantageous.
• Excellent communication skills, able to explain complex technical ideas simply to non-technical audiences.
• Able to work independently within a cross-functional team.

Required skills

• Proficiency with CRM systems and proposal tools.
• Knowledge of HubSpot and NetSuite mentioned as examples of the systems used.