Sales Development Representative (SDR) - Outbound B2B

About the role

A US-based managed IT services provider is hiring its first dedicated Sales Development Representative. The role takes ownership of the outbound sales engine, which was previously handled by the founder alongside day-to-day operations. It is a remote position with full-time, Monday to Friday hours following standard US business hours, and the contract is with an independent contractor.

The SDR uses an established IT sales coaching program and pre-built CRM workflows and scripts to turn cold contacts into warm leads and book qualified appointments for the business owner to close.

Key responsibilities

• Clean and prepare purchased contact lists of several thousand contacts for targeted outreach.
• Make high volumes of outbound cold calls to business decision-makers using predefined scripts.
• Convert cold prospects into warm, qualified leads.
• Book qualified first-time appointments consistently for the business owner to conduct and close.
• Maintain accurate prospect records and data hygiene in the company CRM.
• Achieve or exceed monthly targets for warm leads and appointments booked.
• Take part in weekly sales coaching, accountability sessions and team meetings.

Required profile

• Proven experience as an SDR or appointment setter in outbound B2B sales.
• Experience making high volumes of outbound cold calls to decision-makers.
• Track record of booking qualified first-time appointments for a closer or account executive.
• Experience prospecting small and mid-sized businesses (10 to 50+ employees) and selling B2B services to construction, manufacturing or healthcare businesses are preferred.
• Resilience to handle frequent rejection and a genuine, caring approach to clients.

Required skills

• CRM usage and cleaning or managing large prospect contact lists.
• Ability to follow a defined sales process and training program consistently.