Reservationist – Luxury Lodge & Hotel Group

About the role

The luxury lodge and hotel group based in Bryanston, Johannesburg is seeking an experienced Reservationist to join its reservations team. You will support the reservation administration across multiple properties, ensuring smooth booking processes and excellent guest service.

Key responsibilities

• Manage incoming reservations and inquiries for several hotel and lodge properties.
• Enter and maintain accurate booking data using the designated reservation systems.
• Coordinate with front‑office, sales and housekeeping teams to confirm availability and special requests.
• Handle guest communications via email and phone, providing timely and professional responses.
• Generate reports and maintain reservation records in line with company standards.

Required profile

• Minimum 5‑7 years experience in a tourism or travel call‑centre or reservations department handling multiple properties.
• Highly organized with strong time‑management abilities.
• Excellent written communication skills.

Required skills

• Proficiency with eRes reservation system.
• Experience using Nebula.
• Familiarity with Opera.
• Knowledge of Apex reservation platform.