Personal Systems Sales Specialist Account Manager

About the role

The Personal Systems Sales Specialist Account Manager drives high-value workplace engagements by turning customer needs into measurable business outcomes. The role requires specialist knowledge of Personal Systems (devices, lifecycle, services) to shape demand, build solution roadmaps and execute opportunities end-to-end, growing revenue, adoption and long-term account value.

Key responsibilities

• Engage customer stakeholders across IT, procurement, finance and business leaders to uncover productivity and collaboration challenges and align solutions to outcomes.
• Develop and execute account strategies linking end-user computing to customer value (standardisation, user experience, security, manageability, cost-to-serve).
• Drive consultative discovery and solution selling, diagnosing needs, mapping stakeholders and building multi-threaded opportunity plans.
• Create, qualify and progress the pipeline with strong next-step rigor and accurate forecasting.
• Design and present integrated solutions combining devices tailored to the customer environment.
• Lead commercial discussions and negotiations to secure sustainable growth and long-term relationships.
• Monitor market and competitive dynamics in end-user computing and coordinate internal resources, specialists, partners and channel to deliver a "one-team" execution.
• Maintain CRM hygiene, including pipeline accuracy, deal plans and activity cadence.

Required profile

• Proven experience in B2B sales or account management (technology preferred); experience in end-user computing preferred.
• Bachelor's degree (or equivalent experience) preferred.
• High ownership, structured approach to pipeline and forecasting, customer-first mindset and adaptability.

Required skills

• Stakeholder relationship management and consultative discovery.
• Solution selling and proposal development.
• Strategic account planning and value-based selling.
• Negotiation and commercial acumen.
• Influence in a matrix and clear communication and presentation.

Success is measured in the first 6-12 months by consistent pipeline coverage, forecast accuracy, revenue attainment against targets, and increased adoption and standardisation in priority accounts. The schedule is full-time with no shift premium, 50% travel and relocation available.