Office Administrator - Insurance

About the role

Assupol Life is hiring a permanent Office Administrator in Bloemfontein, Free State, South Africa. The role covers client service, claims administration, office administration and data capture within the insurance industry.

Key responsibilities

• Client service: handle enquiries, complaints and walk-ins, advise clients on products and services, and escalate complaints through the prescribed procedure
• Claims administration: verify claim documents, assist clients with claim forms, submit claims to head office and keep the claims register up to date
• Cancellation handling: advise clients on cancellation, propose retention options such as loans or partial surrenders, and inform the Sales Manager
• Demutualization: capture client information, register shares and forward them to head office
• Office administration: manage mail and fax, prepare statistical reports, keep records and files up to date and liaise with the office manager on logistics
• Application processing: check and validate application forms, send incomplete ones back, process them on the system, email scanned copies to New Business and follow up on outstanding documentation

Required profile

• Matric
• Recognition as an employee representative (FSB)
• 2 years' experience in the insurance industry, including 1 year in client services, 1 year in data capturing and 1 year in category A, B, C and retail pension benefits (Advantage)
• Re 5 qualification as per the FSB