Assistant Officer - Student Academic Services

About the role

The University of the Free State (UFS) is recruiting Assistant Officers within Student Academic Services. This is a 6-week contract opportunity based at the Bloemfontein Campus, starting 4 January 2027. The position pays a fixed R12,015.50 per month and focuses on student support, customer service, administration and data capturing. Applicants must state in their cover letter whether they are applying for Bloemfontein or Qwaqwa.

Key responsibilities

• Assist students with registration queries
• Provide customer service by email, phone and in person
• Respond to chatbot enquiries
• Provide required forms and assist with documents
• Capture and verify data
• Resolve customer complaints and errors, and escalate complex queries
• Provide progress updates to students and check documents for accuracy
• Respond to customers within one business day

Required profile

• Grade 12 or NQF Level 4 National Vocational Certificate
• At least 6 months of customer service or contact centre experience
• Advantageous: post-school qualification and 2 years of administrative experience
• Not a registered student; incomplete applications will not be considered

Required skills

• Good computer skills, including MS Office
• Strong communication and organisational skills
• Ability to work with customers and handle multiple queries

What we offer

• 6 weeks of paid work experience
• R12,015.50 monthly salary
• Higher education administration experience and exposure to Student Academic Services