Junior Digital Account Manager (Internship)

About the role

A leading South African agency is looking for an experienced and resourceful Junior Digital Account Manager to oversee day-to-day client relations. Reporting to the Account Manager or Senior Account Manager, the role is primarily administrative support to the account managers, acting as the hub of account handling and supporting the AM in running accounts effectively. It is an internship position.

Key responsibilities

• Prepare a status report for each account 24 hours before the AM's client meeting and run daily stand-ups covering account traffic.
• Organise client meetings and their requirements (rooms, catering, layout, presentation aids).
• Handle day-to-day account administration: draft written material, coordinate events, maintain client and media contacts, manage projects and assist interns.
• Record client meetings in a contact report within 24 hours and update the traffic manager on job status changes.
• Support the AM in campaign production, check the quality of work leaving the agency and maintain a central filing system (Google Drive).
• Answer client and internal queries promptly, give estimated response times when needed, and monitor competitive advertising and products.
• Work with creative teams: provide product examples and thought starters, write clear briefs, and help produce presentation materials.
• Manage media reporting with the AM's guidance and sign off on the AD, and build relationships with key media contacts.
• Build account administration skills including budgeting and cost management, and understand SLAs and retainer hours, aiming to meet billable targets.

Required profile

• Bachelor's degree in Digital Marketing, Strategic Communication, Brand Management or a related field.
• Prior administrative, digital marketing or client services experience in an agency may be strongly desired.
• Excellent verbal and written communication, keen eye for detail and professional, friendly demeanour.
• Project management skills, ability to meet deadlines, and strong interpersonal skills.