HR Manager / People Operations Manager

About the role

A high-growth financial services firm is looking for a Human Resources Manager / People Operations Manager during its scale-up phase, after expanding its international money transfer offering. The role sits at the heart of operations and offers broad exposure across processes, systems and teams while shaping how the business scales. It suits someone detail-oriented, curious and proactive, interested in process improvement and operational best practices.

Key responsibilities

• Design, implement and improve HR policies (recruitment, study leave, wellness, disciplinary, EE/BBBEE) in line with South African labour legislation (Employment Equity Act, LRA, BCEA, Skills Development Act)
• Own the performance management cycle: KPI framework, reviews, calibration and reporting to senior management
• Partner with department heads and executives on workforce planning, organizational design and succession planning
• Manage employee relations end-to-end, including grievances, disciplinary processes, CCMA referrals and conflict resolution
• Oversee recruitment and onboarding, including FSCA Fit & Proper vetting where roles are representative or key-individual linked
• Manage the Employee Assistance Programme (Lyra) and escalate data or service issues
• Lead and develop the People Operations team, and own HR reporting and people analytics
• Drive engagement and culture initiatives, and manage internal and external stakeholders
• Own Learning & Development and assist Compliance with mandatory and regulatory training, including FSCA CPD tracking
• Administer the HRIS (e.g. Deel) end-to-end, including data integrity, access control and integrations with payroll

Required profile

• Relevant tertiary qualification in Human Resources, Industrial Psychology or a related field
• 3-5 years' experience in a Human Resources environment
• Financial services exposure is advantageous
• Ability to work in a fast-paced, scale-up environment with evolving priorities

Required skills

• Strong attention to detail and accurate documentation of processes
• Clear written and verbal communication
• Analytical, structured mindset with an interest in process improvement
• Collaborative approach and ability to manage multiple priorities