Groups Reservationist – Luxury Hotel

About the role

We are seeking an experienced Groups Reservationist to join a prestigious luxury hotel. The successful candidate will manage individual and group/block bookings, ensuring accuracy, efficiency, and a high level of service for guests, travel agents, and internal teams.

Key responsibilities

• Process and respond to reservation requests promptly and accurately.
• Manage individual and group/block reservations, confirmations, and related documentation.
• Coordinate with the Central Reservation Office, sending required correspondence.
• Set up group contracts and invoices, ensuring timely receipt of deposits and terms.
• Maintain up‑to‑date guest, agent, and company profiles in the INFOR system.
• Monitor room‑type availability to prevent overbooking.
• Facilitate communication between Reservations and operational departments.
• Support Sales & Marketing in promoting hotel facilities.
• Handle guest inquiries professionally and monitor industry trends.

Required profile

• Grade 12 / Matric qualification.
• Minimum 2 years experience in individual and group/block reservations.
• Proficiency with INFOR Group/Block Reservations; INFOR Front Office experience is a plus.
• Strong knowledge of Microsoft Office.
• Understanding of revenue control, yield management, and front‑office operations.
• Fluent written and spoken English.

Required skills

• Microsoft Office
• INFOR Front Office
• INFOR Group/Block Reservations
• Revenue Control
• Yield Management

What we offer

• Competitive remuneration package (to be discussed).
• Opportunity to work in a high‑end hospitality environment.
• Professional development and career growth.