Junior House Manager/Assistant Concierge

About the role

A luxury hospitality property in Cape Town is looking for a professional, friendly and organised Junior House Manager / Assistant Concierge. Working closely with the Head Concierge and House Management teams, you will help deliver personalised guest service, coordinate experiences and support smooth daily operations.

Key responsibilities

• Assist guests courteously and efficiently with Front Office enquiries and administration.
• Provide personalised, discreet service from pre‑arrival through to departure, anticipating guest needs.
• Arrange tailored experiences, airport transfers, chauffeur services, restaurant bookings and local activities.
• Maintain accurate guest profiles, itineraries and reservations in Opera PMS and internal systems.
• Collaborate with Front Office, Food & Beverage, Housekeeping, Spa, Culinary, Events and Guest Experience teams to fulfil requests promptly.
• Prepare daily handovers, briefings, checklists and departmental logs, keeping SOPs ready for audits.
• Conduct property walkthroughs and guest‑area checks, coordinating with relevant departments.
• Support the House Manager and Duty Manager with operational oversight and reporting of maintenance or service issues.

Required profile

• Minimum three years’ experience in a similar role within a five‑star or comparable luxury environment.
• Formal hospitality qualification preferred.
• Strong administrative background with excellent computer literacy.
• Fluent English and confident communication with international guests.
• Good knowledge of Cape Town’s cultural attractions, restaurants and leisure experiences.
• Excellent organisation, attention to detail and ability to manage multiple tasks.
• Professional, well‑presented manner with a warm, natural hospitality approach.
• Availability for shifts 06:30–15:30 and 14:00–23:00; South African nationals preferred.

Required skills

• Proficient with Opera PMS.
• Experience using POS systems.
• Strong command of Microsoft Word, Excel and Outlook.

What we offer

• 50 % contribution towards Discovery Health medical aid (capped at KeyCare level).
• Employer and employee pension contributions of 6 % each.
• Monthly gratuities, staff transport within designated pickup areas or petrol allowance for personal vehicle use.