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This job expired on 13/09/2026. It no longer accepts applications.
Customer Success Account Manager – Financial Services
Microsoft · Johannesburg
Job description
About the role
Join Microsoft’s Financial Services team as a Customer Success Account Manager. You will partner with top financial institutions to drive adoption of cloud and AI technologies, helping customers realize business value and stay ahead of industry trends.
Key responsibilities
- Own executive relationships and ensure customers recognize planned value.
- Incorporate security and resiliency into business conversations.
- Gather feedback, identify critical patterns, and prioritize resources.
- Communicate delivery status and manage potential issues with internal teams.
- Lead strategic discussions to align technology adoption with customer objectives.
- Support account‑team planning for transformation initiatives.
Required profile
- Bachelor’s degree in Business, Sociology, Psychology, Computer Science or related field, or equivalent experience.
- 2+ years in customer success, solution delivery, consulting, practice or portfolio management.
- Microsoft or competitor certification in relevant technologies (e.g., Azure, Microsoft 365).
Required skills
- Azure
- Microsoft 365
What we offer
- Opportunity to work at the intersection of technology and finance.
- Access to cutting‑edge cloud and AI services.
- Collaborative culture focused on growth and impact.
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Microsoft
Johannesburg