Admin and Operations Coordinator

About the role

A growing bespoke jewellery studio is looking for a meticulous, systems-minded Administrative & Operations Assistant to act as its central operational backbone. The role suits someone who is highly organised and tech-savvy, and thrives in a high-end, precision-oriented environment. It is based in Tamboerskloof, on site, and requires the candidate to live in Cape Town with reliable transport.

Key responsibilities

• Monitor production lead times and liaise with external artisans, casters, setters and gemstone merchants.
• Conduct regular physical stocktakes, manage inventory and coordinate local and international courier dispatches.
• Coordinate with web developers, upload digital media, monitor e-commerce accuracy, help with client newsletters and oversee online booking systems.
• Be the first point of contact for customer and supplier enquiries, keeping a refined tone suitable for a luxury brand, and oversee daily office administration and studio supplies.
• Build and maintain Excel-based costing models including precious metal weights, labour and gemstones.
• Prepare pro-forma and tax invoices in Xero, manage deposits and keep strict pricing and financial records.

Required profile

• 3 to 5 years of experience in an operations, administration or office support role, preferably in luxury goods, retail or a boutique studio.
• Diploma or degree in Business Administration, Finance, Logistics or a related field (advantageous).
• High numerical accuracy, attention to detail, proactive problem solving and a calm demeanour under pressure.

Required skills

• Advanced Excel, including Pivot Tables, conditional formatting and formulas.
• Xero accounting, Microsoft 365, Google Workspace and e-commerce back ends.

What we offer

• Full-time position (flexibility can be discussed upfront).
• A professional, high-end working environment.