Warranty Administrator

About the role

The Warranty Administrator will work closely with the Aftersales team at Chery's Head Office to ensure the daily effectiveness of the warranty department. The role involves handling warranty claims, maintaining documentation, and supporting dealers to meet business objectives.

Key responsibilities

• Process and review warranty claims in line with OEM WPPM and service plan guidelines.
• Identify and report fraudulent claims.
• Monitor and maintain warranty and service plan documents, including updates on company announcements and factory recalls.
• Organise and maintain customer and service records while maintaining good relationships with dealers.
• Ensure timely processing of service plan and warranty payments and produce monthly reports on claim payments and burn rates.
• Manage warranty cancellations or warnings for late or missed services that affect vehicle service plans and warranties.

Required profile

• Matric/Diploma (tertiary qualification in a relevant field is advantageous).
• Minimum of 2 years’ experience, preferably in the automotive industry.
• Effective time management and ability to work in a fast‑paced environment.
• Strong verbal and written communication skills with attention to detail.