Senior Service Administrator (Global Grade 07)

About the role

Barloworld Equipment is hiring a Senior Service Administrator (Global Grade 07) for a full-time position. The role covers end-to-end administrative processes for service work, including invoicing, work orders, quotations and job costing.

Key responsibilities

• Handle administrative tasks across end-to-end processes, including record keeping, filing, data entry into ERP systems (e.g. SAP, CRM, NAXT) and report writing.
• Open work orders and order parts, close work orders on job completion, and accurately capture labour hours worked by service employees.
• Invoice external customers, process invoices to debtors and maintain the administrative environment.
• Create and accept quotes, check credit limits and equipment history, and manage work in progress.
• Capture, process and analyse job costing elements such as labour, travel, expenses, bought outs, SIMS and hours.
• Generate purchase orders for internal and external suppliers and follow up with customers and suppliers to ensure complete data capture.
• Resolve customer and supplier queries and control the end-to-end processes accurately.

Required profile

• Grade 12 qualification.
• Two years of relevant administration experience.
• An understanding of relevant CS processes.
• Effective communication, self-management and performance ownership.