Technical Administrator

About the role

This Technical Administrator supports service delivery in commercial technical operations by coordinating daily workflows so that equipment installations, maintenance and repair services run smoothly. The role manages client communications, keeps technical teams aligned with service commitments and takes ownership of key administrative functions, customer interaction and service workflow tracking. It is based full-time on site in Johannesburg and starts immediately.

Key responsibilities

• Supplier and stock management: build relationships with suppliers, negotiate prices, secure critical spare parts and monitor stock levels.
• Coordinate the technical team: allocate and prioritise jobs, make sure tools and spares are available, and monitor job progress.
• Customer and service support: handle service calls, generate quotations, follow up approvals and keep clients informed about job status, timelines and outcomes.
• Internal administration: process job cards, track technician activity and invoices, and compile monthly sales and service reports.
• Business development support: re-engage lapsed customers, track warranties and service schedules, and spot opportunities for extra sales or service.

Required profile

• Proven organisational, planning and communication skills.
• Strong reliability, accountability and consistency in job execution.
• Proactive, able to work independently and in a team, with confident, assertive and logical decision-making.
• Able to handle multiple priorities under pressure.
• Desirable: knowledge of catering equipment and industry terminology, and practical experience in catering equipment or technical environments.