Senior Clerk – Customer Service & Account Management
eThekwini · Durban
Job description
About the role
The Senior Clerk will handle customer enquiries, manage account registrations, terminations and transfers, and ensure service delivery aligns with policies and standards.
Key responsibilities
- Undertake enquiry and counter duties to resolve customer queries and ensure services comply with policies and standards.
- Register, terminate and transfer accounts via counter or telephone.
- Solve consumer queries and update account details.
- Investigate all outstanding bad debts.
- Authorise re‑connection orders for water and electricity services upon receipt of full payment.
- Compile daily statistics of all counter queries and telephone calls.
- Load credit authorities for water and electricity via the credit authority system to recover outstanding debts.
- Perform data checking, monitoring and capturing to verify and correct customer and account information.
Required profile
- Grade 12 (NQF Level 4) or equivalent.
- Minimum 1 year of relevant experience.
- Computer literacy.
- Preferred: 2 years of relevant experience.
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Published 1 week ago
Expires 1 month from now
16 views · 0 interested
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eThekwini
Durban