Receptionist

About the role

We are looking for a Receptionist to support the Commercial Markets team, providing a professional front‑desk and telephone service. The role involves greeting visitors, managing calls and ensuring that customer information is handled in line with banking risk standards.

Key responsibilities

• Welcome clients and visitors, directing them to the appropriate personnel.
• Answer, screen and route incoming telephone calls efficiently.
• Maintain the reception area and ensure it reflects the bank’s standards.
• Handle and protect customer information in accordance with the Code of Banking Practice.
• Document interactions and follow established procedures for record‑keeping.

Required profile

• Secondary or high‑school qualification (Matric/A‑levels).
• 1–2 years of experience in a banking or commercial environment, preferably in client coverage.
• Familiarity with banking products and the functions of a Commercial Centre suite.
• Understanding of risk considerations when handling customer data.

Required skills

• Strong telephone caller handling abilities.
• Customer‑focused attitude and ability to establish rapport.
• Ability to follow procedures and document facts accurately.