Receptionist – Front Desk & Switchboard (Permanent)

About the role

The Receptionist will provide a professional, welcoming and efficient front‑desk and switchboard service for a social housing entity, ensuring residents, applicants, service providers and other stakeholders are received courteously, directed appropriately, and assisted promptly.

Key responsibilities

• Greet visitors, residents, applicants and service providers courteously.
• Manage the reception area, ensuring a clean and safe lobby.
• Answer incoming calls promptly and direct them to appropriate individuals or departments.
• Provide basic information and direct visitors to the correct offices or officials.
• Monitor visitor access processes in line with organisational procedures.
• Maintain reception registers, message logs and filing systems accurately.
• Handle confidential information in accordance with organisational procedures.
• Maintain stationery and front‑office supplies and report maintenance or service issues.

Required profile

• Grade 12 (Matric) qualification.
• Minimum NQF level 5 or a Diploma in Office Administration/Management, Communications, Public Relations, Marketing, Customer Service or a related field.
• At least 2 years of relevant receptionist or call‑centre experience.
• Certificate or short course in reception, office administration, customer service or communications is an added advantage.

Required skills

• Computer literacy in Microsoft Office applications, including Word, Excel, Outlook and Teams.