Reception & Reservations Administrator – Gardens, Cape Town

About the role

We are seeking a dynamic Reception, Reservations and Administrator to join our hospitality team in Gardens, Cape Town. The role is ideal for a well‑presented, detail‑oriented individual who thrives in a fast‑paced environment and enjoys handling guest interactions across the front office and administrative functions.

Key responsibilities

• Manage reception duties, including guest communication and bookings.
• Handle reservations, amendments and cancellations efficiently.
• Operate hotel management systems (essential) and OTA platforms such as NightsBridge and Semper.
• Coordinate events and group bookings.
• Perform administrative tasks and maintain accurate records.
• Liaise with internal departments to ensure smooth operations.
• Deliver professional, high‑quality customer service.
• Support marketing‑related activities where applicable.
• Work flexible shifts, including weekends and public holidays, while maintaining a professional appearance.

Required profile

• Proactive, organised and able to multitask under pressure.
• Strong interpersonal and communication skills.
• Excellent attention to detail and problem‑solving abilities.
• Professional attitude and appearance.

Required skills

• Hotel management system
• NightsBridge OTA platform
• Semper OTA platform

What we offer

• Competitive salary ranging from R11 000 to R15 000 per month (DOE).
• Full‑time permanent position with flexible shift patterns.
• Opportunity to work in a vibrant hotel environment in Gardens, Cape Town.
• Accommodation not provided.