Reservations Agent – 5-star Hospitality Lodge

About the role

The Reservations Agent will be the first point of contact for guests seeking to book stays at a prestigious 5‑star lodge in Glencairn, Western Cape. You will manage enquiries, process bookings and ensure a seamless experience from inquiry through arrival.

Key responsibilities

• Handle reservation enquiries via telephone, email and online platforms.
• Process new bookings, amendments, cancellations and special requests accurately.
• Maintain up‑to‑date reservation records and guest profiles.
• Communicate reservation details clearly to operational teams.
• Monitor room availability and optimise occupancy.

Required profile

• Previous reservation experience in hospitality, tourism, hotel or lodge settings.
• Strong administrative and organisational abilities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to multitask and prioritise workload in a fast‑paced environment.

Required skills

What we offer

• Employment with an established 5‑star lodge group.
• Opportunity to develop expertise in reservations and guest service.
• Collaborative and professional work environment.
• Market‑related salary package.