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This job expired on 06/09/2026. It no longer accepts applications.
Logistics Customer Engagement Specialist
Coca-Cola Beverages Africa · Midrand
Job description
About the role
The Logistics Customer Engagement Specialist will join the Midrand team to elevate the customer experience across the logistics value chain. Reporting to the Country Lead Customer Engagement, the role focuses on proactive engagement, data‑driven insights and seamless collaboration with distribution, warehouse, supply‑chain and sales teams.
Key responsibilities
- Analyze customer feedback and resolve escalations to improve satisfaction.
- Design and drive targeted engagement programmes that strengthen loyalty.
- Collaborate with Distribution, Warehouse, Supply Chain and Sales to ensure operational excellence.
- Reduce service failures and improve delivery performance to achieve On‑Time‑In‑Full execution.
- Support continuous improvement initiatives that create a friction‑less customer journey.
Required profile
- Proactive approach to customer engagement within logistics.
- Ability to translate data into actionable insights.
- Strong collaboration skills across multiple logistics functions.
- Focus on delivering high‑quality service and continuous improvement.
Required skills
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Coca-Cola Beverages Africa
Midrand
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