Key Account Manager - Managed IT Services

About the role

The Key Account Manager drives revenue growth and long-term customer success in the technology sector by managing high-value accounts and delivering tailored Managed IT Services solutions. The role covers Microsoft 365, cybersecurity and other enterprise technology solutions, using CRM systems and data-driven insights to retain clients and grow account lifetime value.

Key responsibilities

• Develop and execute strategic account plans for key enterprise clients to drive revenue growth and service adoption.
• Lead end-to-end solution selling of Managed IT Services, Microsoft 365 and cybersecurity offerings.
• Serve as the primary point of contact for senior stakeholders and ensure strong customer relationships.
• Run regular business reviews and health checks to find up-sell, cross-sell and retention opportunities.
• Work with technical teams on implementation, support and delivery.
• Use CRM platforms to track activity, forecast sales, manage pipelines and generate insights.
• Generate leads through market intelligence, networking and targeted outreach, and monitor competitors and market trends.
• Partner with marketing and sales teams to align campaigns with key account priorities.

Required profile

• 4-5 years of experience in account management, business development or solution selling in the technology sector.
• Proven success managing enterprise accounts and driving recurring revenue through managed services.
• Bachelor's degree in Business, Information Technology or a related field; relevant certifications are advantageous.
• Strong communication, negotiation and presentation skills, able to engage C-suite and technical decision-makers.
• Self-motivated, able to handle multiple priorities and interpret data to guide strategy.

Required skills

• In-depth knowledge of Microsoft 365, cybersecurity frameworks and cloud-based IT service delivery.
• CRM proficiency (Salesforce, HubSpot) with accurate pipeline and forecast management.
• Lead generation, opportunity qualification and closing complex sales cycles.

What we offer

• Uncapped commission and quarterly bonuses.
• Laptop provided and mobile allowance.
• Mileage reimbursement for business travel and performance incentives.
• Training and certifications, career growth opportunities and a supportive team culture.
• Hybrid work environment.