Front Office Manager
Premier Hotels & Resorts (Pty) Ltd · Cape Town
Job description
About the role
We are seeking a dynamic Front Office Manager to lead the front desk team at Premier Hotel Pretoria. The successful candidate will ensure exceptional guest experiences through strong leadership and meticulous attention to detail.
Key responsibilities
- Oversee daily front office operations, including check‑in and check‑out processes.
- Manage reception, concierge, and reservations teams.
- Handle guest inquiries, complaints and special requests professionally.
- Control room allocations, reservations and occupancy levels.
- Train, motivate and develop front office staff.
- Implement and maintain hotel policies, procedures and service standards.
- Collaborate with other departments to enhance overall guest satisfaction.
Required profile
- 3–5 years of experience in a Front Office Management role.
- Hospitality qualification (advantageous).
- Strong leadership and people‑management abilities.
- Excellent communication and problem‑solving skills.
- Ability to work flexible hours, including weekends and public holidays.
Required skills
- Proficiency in hotel management systems.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in South Africa.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 1 week from now
59 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Premier Hotels & Resorts (Pty) Ltd
Cape Town