Assistant Front Office Manager

About the role

Our client seeks an experienced Assistant Front Office Manager to lead the guest experience from the front desk. You will oversee daily Front Office operations, ensure seamless service, and coordinate with other hotel departments to maintain high standards.

Key responsibilities

• Oversee Front Office staff, daily desk, luggage services and guest registration processes.
• Manage room availability, occupancy and allocations in collaboration with Housekeeping.
• Handle guest enquiries, complaints and requests promptly, building positive relationships.
• Lead, motivate and schedule a team of approximately 20 employees, conducting performance management.
• Monitor cash handling, floats and refunds while ensuring compliance with procedures.
• Utilise Opera Cloud, Micros and Microsoft 365 to maintain accurate records and reporting.

Required profile

• 3–4 years of experience in a Front Office or hospitality environment.
• Proven leadership and team‑management abilities.
• Strong guest‑relations and communication skills.
• Ability to remain calm and organised in a fast‑paced setting.

Required skills

• Proficiency with Opera Cloud.
• Proficiency with Micros.
• Proficiency with Microsoft 365.
• Knowledge of cash handling procedures and workplace safety protocols.