First Line Support – Bilingual English/Spanish

About the role

Join a global service team delivering first‑contact technical assistance to customers via phone and email. You will work in a hybrid office environment, handling a variety of hardware and software issues while collaborating with UK and Spain support teams.

Key responsibilities

• Prioritise, categorise and respond to customer inquiries following established procedures.
• Analyse and triage incidents and service requests to meet SLA commitments.
• Escalate complex tickets to third‑party support teams and follow up on behalf of users.
• Maintain compliance with information‑security policies and regulations.

Required profile

• Fluent written and spoken English and Spanish.
• Good knowledge of PC hardware and software.
• Experience with Windows 7 or later and advanced troubleshooting.
• Familiarity with Microsoft Office, O365 administration and Active Directory.
• At least one year of experience in a similar service‑desk role (desirable).
• Enthusiasm for continuous learning and new technologies.

Required skills

• PC hardware support
• Windows OS troubleshooting
• Microsoft Office and O365 administration
• Active Directory basics

What we offer

• 12‑hour shifts on a 4‑day on / 4‑day off schedule.
• Initial onboarding Monday‑Friday, 9 AM‑5 PM.
• Opportunities for personal development and career growth within a multinational team.