Client Services Administrator
BCXP · Kramerville
Job description
About the role
To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist the team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.
Key responsibilities
- Compile and distribute reports to SIMs and the client
- Maintain SHEQ administration tasks on client site
- Manage and maintain IT storerooms on client site
- Interface with process owners and technical support teams
- Review resource activities of team members and on customer level
- Perform analysis of data used for customer reporting
- Monitor process activities in the environment
- Verify quality of information in the CMDB
- Escalate inconsistencies in CMDB to relevant support teams
- Review and audit data integrity of the CMDB
Required profile
- NQF 4: Grade 12 National Diploma
- 2+ years experience in a similar position within a complex IT environment
- ITIL 4 Foundation preferred
Required skills
- ITIL Service Management
- Microsoft Office
- Data Management
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Published 16 hours ago
Expires 1 month from now
8 views · 0 interested
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BCXP
Kramerville