Front Office Manager
The Capital Hotels, Apartments & Resorts · Durban
Job description
About the role
The Front Office Manager oversees all reception and guest services operations, reservations, guest relations and front office administration, ensuring exceptional guest satisfaction and operational efficiency.
Key responsibilities
- Oversee reception and guest services operations, including reservations and guest relations.
- Drive revenue through proactive sales activity and lead conversion.
- Maintain financial control such as cash‑ups, floats, foreign exchange and banking.
- Lead structured staff development, including training, appraisals and rostering.
- Ensure safety, security and incident‑reporting standards are upheld.
Required profile
- Matric (or equivalent) qualification.
- Hospitality Management qualification.
- 2–3 years front office management experience.
- 5+ years overall front office experience.
- Hands‑on problem‑solving approach and ability to remain calm under pressure.
- Strong leadership and delegation skills.
- Effective communication with staff and guests.
- Ability to work shifts and adapt to a dynamic environment.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in South Africa.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 week ago
Expires 1 month from now
23 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
The Capital Hotels, Apartments & Resorts
Durban
Related job offers
-
General Worker and Cleaner – Durban
Employeur non precise Durban -
Junior Manager – West Street, Durban
Pedros Durban -
Cashier – Parks & Leisure Division
eThekwini Durban -
General Worker – Rest Camp
South African National Parks (SANParks) Augrabies -
Accountant for 5-Star Hotel
Pick Me Recruitment Stellenbosch