Ward Administrator - CTICU

About the role

Netcare is looking for a Ward Administrator for its CTICU. The role coordinates all secretarial and administrative work in the ward, welcomes representatives, visitors and doctors, helps with data capture and error logs on MoBit, and assists ward staff and the Unit Manager with their duties.

Key responsibilities

• Answer the telephone professionally, take messages and maintain good telephone etiquette.
• Handle bed bookings: document bookings from the Bed Booking Clerks, allocate beds, admit patients, update the patient board and place admission stickers in the register.
• Ensure the clinical workstation is accurate: check that patients are in the correct room and bed, and correlate SAP, CareON and IMT.
• Manage transfers and discharges: arrange transfers, complete forms, inform nursing staff, doctors and families, and ensure processes are recorded on SAP and CareON; send completed discharge files to billing and help with follow-up appointments.
• Support ward staff administration: assist with shift planning, schedule nursing staff hours on Kronos, edit time cards, take minutes of staff meetings and update the internal communication book.
• Help with stock control, capture manual charge sheets and manage stock levels of stationery and ward supplies.
• Maintain patient name boards, keep the reception area tidy, deliver flowers to patients, log and follow up job cards, and keep the nurse's station and ward reception clean.
• Capture patient statistics, update IMT, CareON and the SharePoint death register daily, and carry out daily hospitality and FAD rounds with feedback to the Unit Manager.
• Keep up to date with Netcare's policies and procedures and take responsibility for your own professional development.

Required profile

• Grade 12 or equivalent NQF Level 4 qualification (essential).
• 2-3 years of experience in an administration position (essential).
• Preferred: Business Administration and/or Secretarial qualification.

Required skills

• Computer literacy (essential).
• Knowledge of SAP IS-H is advantageous.