Virtual Property Administrator

About the role

Insure Connect Services (ICS) advertises a fully remote Property Administrator position based in South Africa. The role supports a Property Management team that manages student accommodation, boarding houses, short-term holiday rentals (Airbnb-style properties) and residential rental portfolios across Australia. It is the first point of contact for tenants, guests, contractors and landlords, handling administration and customer service.

Key responsibilities

• Reception and customer service: answer calls and emails, respond to tenant and guest enquiries, manage maintenance requests and service tickets, welcome visitors, manage shared inboxes and escalate urgent issues.
• Property administration: maintain tenant and property records, update property management software, prepare tenancy documents, assist with lease renewals and move-in/move-out admin, monitor rental payments and follow up on arrears, keep filing and compliance records.
• Student accommodation: process applications, coordinate room allocations, manage check-in/check-out, track occupancy reports and vacancy schedules.
• Short-term rentals: coordinate guest bookings, liaise with cleaners and contractors, monitor online booking platforms, track occupancy and booking reports.
• Maintenance coordination: log requests, obtain quotations, monitor work orders and follow up on outstanding repairs.
• Reporting and finance: assist with rental reconciliations, process invoices, prepare basic property reports, update occupancy and vacancy trackers and support month-end reporting.

Required profile

• 2+ years of administration experience; 1+ year of reception or customer-facing experience.
• Strong telephone etiquette and experience handling high email volumes in a fast-paced environment.
• Fluent written and spoken English and excellent communication skills.
• Ability to work independently in a remote environment.

Required skills

• Microsoft Office 365, Outlook, Excel and Teams.
• One or more of: Property Tree, Inspection Express, Console Cloud, PropertyMe, Property IQ, CRM or booking systems.
• Stable fibre internet connection and a quiet home office.

Desirable: property management, real estate administration, student accommodation, Airbnb or hospitality administration experience, and experience with Australian property management software.