Client Services Administrator

About the role

Alfred H Knight, an independent family-owned inspection, analysis and consultancy business serving the metals and minerals, solid fuels and agriculture industries, is hiring a Client Services Administrator in Rustenburg. The role is functionally responsible for the day-to-day operations of the Admin and Client Liaison department, covering client instructions, acknowledgements, updates, queries, job tracking, reporting, archiving and record keeping.

Key responsibilities

• Manage and plan the workload through daily meetings with the Client Services Coordinator, and allocate tasks so the workload is shared when the Coordinator is absent
• Train trainee Client Services Administrators and guide them, while keeping lines of communication open with the Coordinator, Branch Manager and Operations teams
• Keep clients informed on job progress, delays or deviations from best practice, and follow up when site inspectors have not updated
• Ensure compliance with regulations, best practice and organisational policies, and promote accurate, professional work
• Take part in daily planning meetings with management and operations teams, and handle ad-hoc projects after consulting the Branch Manager and Coordinator

Required profile

• Grade 12 qualification
• 1-2 years of experience in the TIC industry is an added advantage; shipping or warehousing experience is also an advantage
• Proven track record of data capturing
• High level of written and spoken English
• Excellent written and oral communication, attention to detail, project management and critical thinking skills

Required skills

• Working knowledge of Excel and intermediate formulas
• Accurate numerical tasks with attention to detail
• Use of Lab Create Functions (Job Management System) and AHK Shared Drives (File Management System)

What we offer

• A salary and benefits package including pension, life assurance and an employee assistance programme