Travel Assistant

About the role

The Travel Assistant provides efficient, accurate, and policy‑compliant travel coordination services to internal and external clients of Zutari. The role ensures travel bookings are processed in line with company guidelines, delivering cost‑effective solutions and high‑quality customer service.

Key responsibilities

• Process travel requests promptly, booking flights, accommodation and transport within defined turnaround times.
• Apply fare knowledge to source the most cost‑effective travel options using preferred suppliers.
• Inform travellers of destination‑specific requirements, such as documentation and regulations, and advise on any travel disruptions.
• Review and verify travel documents, process visa requirements, and maintain traveller profiles in compliance with company policies.
• Utilise travel booking systems efficiently, manage task queues, and seek technology improvements to enhance service delivery.
• Collate and verify supplier invoices, ensuring financial documentation aligns with company procedures.

Required profile

• Positive attitude with a mindset focused on doing the right thing and delivering results.
• Strong sense of urgency and ability to work independently while maintaining attention to detail.
• Excellent communication skills to build confidence with travellers and provide clear guidance.
• Commitment to inclusion, diversity, and contributing positively to the broader community.

Required skills

• Proficiency with travel booking software and online reservation tools.
• Knowledge of fare structures and cost‑optimization techniques.
• Familiarity with visa and travel documentation requirements.