Technical Support Engineer

About the role

We are looking for a detail‑driven Technical Support Engineer with a passion for aviation to coordinate heavy maintenance, forecast parts and defect trends, and ensure operational readiness across multiple aircraft types in Durban.

Key responsibilities

• Research and advise on parts, tooling and material requirements for heavy maintenance projects such as 500‑hour inspections and G‑checks.
• Prepare, submit and follow up Technical Enquiries (TEs) to OEMs and manage Power‑by‑Hour (PBH) and Support‑by‑Hour (SBH) claims.
• Develop detailed work scopes, project plans and schedules for maintenance, upgrades and configuration changes.
• Forecast annual parts and material needs, source alternatives and coordinate with procurement and logistics to ensure timely availability.
• Produce monthly parts and defect trend reports to support pre‑planning and remediation strategies.
• Identify, source and manage specialised tooling, including researching or manufacturing alternatives when required.
• Oversee production planning for maintenance cycles, providing daily, weekly and monthly progress reports.
• Support new aircraft deployments by planning logistics, manpower and equipment.
• Manage technical subscriptions, Nav data updates and CVFDR downloads ensuring compliance during maintenance checks.
• Ensure all activities comply with Aircraft Maintenance Manuals, Illustrated Parts Catalogues, Service Bulletins and other regulatory documents.

Required profile

• Strong analytical mindset with a passion for aviation maintenance.
• Experience coordinating heavy aircraft maintenance and forecasting parts requirements.
• Ability to produce clear reports and communicate technical information to OEMs and internal teams.
• Detail‑oriented and capable of managing multiple projects simultaneously.

Required skills

• Aviation maintenance planning
• Parts and material forecasting
• Technical enquiry and claim handling
• Trend analysis and reporting
• Tool and equipment management
• Project planning and scheduling
• Knowledge of Aircraft Maintenance Manuals, IPCs and Service Bulletins