Technical Customer Success Manager – Ballito

Accountancy Placements · Ballito

Mid 🇬🇧 English

AI/ML Conversational AI Voice systems Chatbots SaaS platforms

Job description

About the role

Our client is seeking a Technical Customer Success Manager to join their Ballito team. In this role, you will support clients throughout the implementation and growth journey, ensuring they achieve maximum value from the AI platform and driving successful outcomes.

Key responsibilities

Own end-to-end technical client success and onboarding
Manage implementations and ensure seamless AI platform integration
Serve as technical liaison between clients and our engineering team
Identify expansion opportunities and drive adoption of new features
Conduct technical training, demos, and troubleshooting
Build and refine technical processes that scale efficiently

Required profile

Strong technical foundation with hands‑on AI/ML or conversational AI experience
High level of initiative and strong problem‑solving ability
Excellent communication skills with the ability to explain complex concepts clearly
3+ years' experience in a technical customer success role
Direct experience with AI or SaaS platforms
Experience with voice systems, chatbots, or conversational AI

Required skills

AI/ML
Conversational AI
Voice systems
Chatbots
SaaS platforms

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Published 4 weeks ago

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Accountancy Placements

Ballito

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