Customer Success Manager - Enterprise PKI, IoT and TLS Clients

About the role

DigiCert, a global leader in digital trust, is looking for a Customer Success Manager in Cape Town. You will manage some of its largest Enterprise PKI, IoT and TLS clients as a primary point of contact, building strong relationships and acting as the bridge between clients and internal teams such as Product, Services, Support, Compliance and Sales.

Key responsibilities

• Understand customers' business objectives and how DigiCert's solutions affect them, and recommend additional features to strengthen their security posture
• Build and manage relationships with internal colleagues across Sales, Support and Product Management
• Present customer business reviews to executive business owners, technical contacts and internal stakeholders
• Monitor service renewals and expirations, communicate upcoming service changes and escalate technical issues to stakeholders
• Manage the customer lifecycle so clients realise value in their investment and stay satisfied
• Support Sales account managers with renewals of entitlements and solutions, and provide accurate reporting

Required profile

• 2+ years of customer success, relationship or account management experience in digital security, SaaS or software
• Fluency in Dutch, Spanish and/or French is advantageous
• Previous experience in sales engineering, customer service or other customer-facing roles is desired
• Project management certifications (PMP, CAPM) or a tertiary qualification are advantageous
• Experience with enterprise customers and strong written and verbal communication skills

Required skills

• CRM tools such as Microsoft Office and Salesforce
• Ability to work in a fast-paced environment, analyse complex situations and work cross-functionally
• Detail-oriented, with experience developing and maintaining best practices

What we offer

• Competitive compensation and a comprehensive benefits package
• Paid time off, family-friendly leave and health and wellness support
• Pension, life insurance and income protection (location dependent)
• Employee assistance programme, education assistance and access to LinkedIn Learning
• Employee referral bonus and business travel insurance