Junior Help Desk Technician
MJM Recruitment & Care Givers · Ballito
Job description
About the role
We are looking for a competent Help Desk service technician to provide fast and useful technical assistance on IoT, infrastructure and connectivity systems. You will answer queries on basic technical issues and offer advice to solve them.
Key responsibilities
- Provide technical assistance for IoT, infrastructure and connectivity systems.
- Respond to user queries, diagnose basic issues and propose solutions.
Required profile
- Proven experience as a help desk technician or in a customer support role.
- Reside within a 30 km radius of Ballito and have reliable transport.
- Strong English proficiency and excellent communication skills.
Required skills
- Helpdesk experience with Bicom and HIKVision.
- Good understanding of networking, hosted PBX and cloud technologies.
- Experience with Microsoft 365 and working knowledge of LAN, WAN, LTE, fibre and microwave networks.
- Familiarity with databases, remote‑control tools, computer systems and mobile devices.
- Basic knowledge of IoT devices and connectivity.
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MJM Recruitment & Care Givers
Ballito
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