Site Account Manager

About the role

Metso is seeking a Site Account Manager to be the single point of accountability for assigned customer sites in Centurion, Gauteng. You will build long‑term, trusted relationships, drive profitable aftermarket growth, and coordinate Metso’s people, products, and services to deliver sustainable value for our customers.

Key responsibilities

• Build trusted, long‑term partnerships with site‑level stakeholders, positioning Metso as a strategic partner.
• Own the commercial performance of assigned sites, consistently delivering profitable aftermarket growth.
• Develop and execute clear, actionable site account plans aligned to customer maintenance schedules and investment cycles.
• Identify, shape, and support future capex opportunities in collaboration with capital sales teams.
• Lead cross‑functional site account teams, mobilising Metso’s product lines, services, and specialists to win, retain, and grow business.
• Maintain accurate visibility of site opportunities, installed base, shutdown schedules, and forecasts through disciplined CRM management.
• Champion customer satisfaction initiatives, closed‑loop feedback, and continuous improvement activities.
• Support effective execution across forecasting, budgeting, and accounts receivable outcomes.

Required profile

• Matric (Grade 12) or equivalent.
• Engineering or process‑related qualification, or equivalent industry experience.
• Minimum 5 years’ experience in Sales or Account Management.
• Sales experience in a similar industry (e.g., comminution, flotation) is advantageous.

Required skills

• CRM management