Service Manager

About the role

The Service Manager will lead HYTORC South Africa’s Service Department, overseeing both in‑house and mobile teams to ensure efficient repair, calibration and maintenance of industrial bolting tools while delivering high‑quality customer service. The role combines technical expertise with leadership to drive productivity and continuous improvement.

Key responsibilities

• Lead and manage the Service Department (in‑house and mobile van) team, fostering accountability and efficiency.
• Plan, prioritize, schedule and coordinate service activities to meet customer deadlines and improve turnaround times.
• Drive technician productivity and ensure consistent delivery of high‑quality service work.
• Diagnose and troubleshoot tool issues, performing accurate repairs and calibrations.
• Maintain workshop safety, cleanliness and compliance with HYTORC global standards.
• Monitor and manage inventory of spare parts, tools and consumables.
• Ensure accurate documentation of service reports, job cards and calibration certificates.
• Liaise with customers to provide technical support and resolve service‑related queries.
• Collaborate with Sales and Operations to support customer satisfaction and business growth.
• Implement continuous‑improvement initiatives to enhance service delivery.

Required profile

• Technical diploma or degree in Mechanical/Electrical Engineering or a related field.
• Minimum 5 years’ experience in a service or technical support role, preferably with industrial tools or equipment.
• Proven leadership and team‑management experience.
• Strong troubleshooting and diagnostic abilities.
• Familiarity with ISO standards and calibration procedures is a plus.
• Strong computer skills.

Required skills

• Mechanical engineering principles
• Electrical engineering principles
• ISO standards compliance
• Calibration procedures for industrial tools
• Computer proficiency