Sales Associate - South Africa

About the role

Korridor is looking for a customer-first Sales Associate for its South African operations, based in Centurion. As the first point of contact for customers, you will handle queries, orders and accounts carefully, working closely with Sales, Finance and IT to keep things running smoothly. The role suits someone proactive, organised and committed to customer satisfaction.

Key responsibilities

• Act as the first point of contact for customer queries, processing orders accurately and efficiently
• Open and maintain customer accounts and profiles, recording account information accurately on the admin website
• Assist with order placement, refunds and exchanges so customer needs are met promptly
• Resolve product or service problems by clarifying complaints, finding the cause and explaining the best solution, then follow up until resolved
• Assess customers' needs and build sustainable relationships of trust through open, interactive communication
• Handle customer complaints, offering appropriate solutions and alternatives within agreed time limits
• Advise customers on available products and services, suggest additional information where relevant, and manage inbound calls
• Prepare product or service reports supporting sales and customer service
• Act as a liaison between Sales, Finance, IT and customers, keeping accurate records of interactions and filing documents in line with policy
• Manage Omnibus and FICA-related administration in line with regulatory requirements

Required profile

• Minimum 2 years of experience in sales, ideally in a similar industry
• National Senior Certificate (Matric) and a valid driver's licence
• Ability to manage customer queries, orders and complaints to resolution in a fast-paced sales environment
• Excellent communication skills and ability to build strong relationships with customers, colleagues and stakeholders
• Self-sufficient, able to work independently across geographies without day-to-day oversight
• Experience in high-growth, fast-paced organisations where processes are still being built

Advantageous

• Experience working across Sub-Saharan Africa or within a multinational organisation
• Courses or certifications in sales, customer service or a related field
• Exposure to CRM or customer account management systems
• French or Portuguese language skills