Rooms Division Manager (Director of Rooms Operations)

About the role

The Rooms Division Manager acts as the strategic business leader of the property's Rooms Division and as the hotel's Quality Leader, Health & Safety Champion and operational compliance champion. The role covers planning, developing, implementing and evaluating the quality, effectiveness and compliance of all rooms-related operations, including Front Office, Housekeeping and Guest Services, working with departmental leaders to align operations with brand standards, business objectives and quality expectations.

Key responsibilities

• Lead Rooms operations, set clear expectations and goals for departmental leaders, monitor room inventory, occupancy, rate strategy and promotions, and drive operational priorities and business plans.
• Act as the hotel's Quality Leader: plan and submit Brand Standard, Quality, Compliance and operational audits, maintain audit readiness, run quality inspections, establish corrective action plans and report quality and compliance performance to the General Manager and Executive Committee.
• Lead health, safety, security and risk management: ensure compliance with health, safety, fire, environmental and security legislation, oversee emergency preparedness and crisis management, chair or take part in Health & Safety Committee meetings, and work with Engineering, Security and Human Resources.
• Manage profitability by reviewing departmental expenses, controlling costs, improving productivity and allocating resources appropriately.
• Manage revenue goals by monitoring rooms revenue against budget and forecasts, supporting revenue optimisation, coaching managers on labour costs and controllable expenses, and driving accountability for financial objectives.
• Drive guest satisfaction by reviewing guest feedback and surveys, ensuring prompt resolution of guest concerns, and using guest insights to improve service quality.

Required profile

• 2-year degree in Business Administration, Hotel and Restaurant Management, Hospitality Management or a related field with at least 6 years' experience in rooms operations, guest services, front office, housekeeping or hotel operations; or a 4-year bachelor's degree with at least 4 years' experience.
• Preferred: experience leading Quality Assurance and Brand Standards initiatives, managing Health & Safety and Security compliance, conducting operational audits, multi-department hotel leadership and knowledge of health, safety, fire and security regulations.

Required skills

• Strategic leadership, operational excellence and quality management
• Brand standards compliance and risk management
• Health and safety leadership, security awareness and financial acumen
• Talent development, problem solving, decision making, change management and communication