Retirement Village Operations Manager

About the role

The Retirement Village Operations Manager will lead the overall operations, administration and service delivery of the facility in Bloemfontein, ensuring a resident‑focused environment.

Key responsibilities

• Oversee overall operations, administration and service delivery of the retirement village.
• Manage staff, service departments, contractors and external service providers.
• Ensure compliance with legislation, policies and regulatory requirements.
• Oversee financial administration, budgeting, reporting and cost control.
• Manage resident admissions, enquiries, complaints and family relations.
• Coordinate building maintenance, facilities, equipment, security and safety.
• Drive marketing, fundraising, community engagement and financial sustainability.

Required profile

• Proven management and administrative experience with strong leadership and organisational skills.
• Experience in staff management, operational oversight, stakeholder relations and conflict resolution.
• Sound financial management and budgeting abilities.
• Professional, compassionate and practical approach to a resident‑focused environment.
• Fluent in English and Afrikaans and able to work on‑site in Bloemfontein.