Retail Customer Service Representative

About the role

Join The Brick’s vibrant retail team as a Customer Service Representative. You will be the front‑line liaison for shoppers, ensuring their needs are met with professionalism and a friendly attitude.

Key responsibilities

• Respond to customer inquiries and provide courteous, effective solutions.
• Follow up with customers to understand and support their ongoing needs.
• Promote loyalty by delivering exceptional service experiences.
• Review daily order reports and take appropriate follow‑up actions.
• Perform additional duties as assigned by the Operations Manager.

Required profile

• Strong focus on customer service and teamwork.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to multitask, stay organized, and work flexible shifts, including evenings and weekends.

Required skills

• Proficiency with computers and Microsoft Office programs.

What we offer

• Comprehensive benefits package covering health, dental and paramedical services for you and your family.
• Competitive remuneration aligned with experience.
• Opportunities for career progression and ongoing professional development.
• Employee discounts and a dynamic environment to showcase leadership talents.