Receptionist – Guest Services at Safari Lodge

About the role

The Receptionist is the first point of contact for guests visiting or staying at Finfoot Lake Reserve, a well‑known safari destination in the Greater Pilanesberg. You will deliver exceptional customer service, manage reservations, and ensure a smooth, memorable stay for every guest.

Key responsibilities

• Warmly welcome guests, conduct check‑in and check‑out procedures, and provide information about lodge facilities.
• Manage room reservations, including bookings, cancellations, and modifications, while keeping guest data accurate.
• Respond promptly to guest inquiries, requests, and complaints, offering personalized solutions.
• Arrange special services such as restaurant reservations, transportation, and other guest amenities.
• Provide local attraction, dining, and activity information to enhance the guest experience.

Required profile

• Strong commitment to delivering outstanding guest service.
• Ability to handle multiple guest interactions efficiently and courteously.
• Excellent communication skills and a friendly, welcoming demeanor.
• Attention to detail when processing payments and managing reservation data.

Required skills

What we offer

• Opportunity to work in a renowned safari lodge within a supportive, values‑driven team.
• Exposure to hospitality operations in a unique wildlife setting.
• Potential for career growth within Dream Hotels & Resorts.