Operations Support Officer

About the role

The Operations Support Officer provides essential office administration and support to the depot’s daily operations. This fixed‑term position (10‑year contract) ensures smooth communication, documentation, and logistical coordination within the transport environment.

Key responsibilities

• Organise and maintain office procedures, control correspondence and develop new administrative systems.
• Prepare reports and presentations for managers, consolidating data from multiple departments.
• Manage managers’ diaries, schedule meetings, take minutes and follow up on action items.
• Handle incoming calls, relay messages and direct queries to the appropriate personnel.
• Create, manage and control the departmental budget for office supplies.
• Support accident management, claims administration and traffic‑fine coordination for drivers.
• Oversee pool‑car usage, driver permits, operating licences and other secretarial duties.
• Coordinate events, projects and other ad‑hoc tasks as assigned by management.

Required profile

• Matric (Grade 12) with a Diploma or Degree in Business Administration, Operations Management, Logistics, Supply Chain or a related field.
• Minimum of 5 years’ experience in a similar administrative or operations support role.
• Valid driver’s licence and own transport.
• Strong report‑writing and records‑management abilities.
• Ability to work collaboratively in a team and adapt to a flexible work approach.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).