Operations Helpdesk Administrator

About the role

AIDC, a government-owned public entity supporting the South African automotive industry, is recruiting an Operations Helpdesk Administrator in the Business Support Services Department. The post is on a permanent employment contract with a three-month probation, reporting directly to the Business Support Services Manager, based at the Rosslyn and Satellite Sites offices.

Key responsibilities

• Helpdesk management: receive calls by telephone or email, capture them in the helpdesk system with a reference number, give first-line support, refer to specialists, supervisors and technicians, monitor call status and keep records.
• Job card management: complete and distribute job cards to contractors and technicians, close and file completed ones, distinguish normal from tenant-recovery cards and forward the latter to the Clerk of Works, and give managers daily ticket summaries and weekly reports.
• Administrative duties: administer the helpdesk system (queues, users, products), produce call-status statistics, maintain a tidy workstation, complete weekly timesheets for the maintenance team and support the maintenance office.
• Ad hoc support: small tasks such as moving boxes, weekend maintenance assistance, stationery and consumables ordering, proactive inspections and helping the handyman at the Nissan Academy.

Required profile

• Matric certificate or Grade 12.
• At least 1 year of experience in a similar position.

Applications are submitted through the online application link, with a CV and certified copies of qualifications and identity documents. The closing date is 06 November 2026.