Operations Helpdesk Administrator

About the role

AIDC, a government-owned public entity supporting the South African automotive industry, is recruiting an Operations Helpdesk Administrator for its Business Support Services Department at the Supplier Park offices in Rosslyn and Satellite Sites, Gauteng. The post reports directly to the Business Support Services Manager on a permanent employment contract with a three-month probation period.

Key responsibilities

• Helpdesk management: receive calls and emails, capture enquiries on the helpdesk system, issue reference numbers, provide first-line support, refer to specialists and technicians, monitor call status and keep records.
• Job card management: follow the job card (work order) process, complete all fields including description of work and materials, distribute job cards to contractors and technicians, close and file completed cards, distinguish normal from tenant recovery cards and forward tenant recovery to the Clerk of Works.
• Provide managers with a daily ticket summary and weekly reports.
• Administrative duties: administer the helpdesk system (queues, users, products), produce statistical call reports, maintain a tidy workstation, complete weekly maintenance team timesheets and support the maintenance office.
• Ad hoc support: small tasks such as moving boxes, weekend maintenance assistance, stationery and consumables ordering, proactive inspections and helping the handyman at the Nissan Academy.

Required profile

• Matric certificate or Grade 12.
• At least 1 year of experience in a similar position.

Applications are submitted through the AIDC online application link, with a CV and certified copies of qualifications and identity documents. The closing date is 06 November 2026.