Luxury Travel Sales Manager - Africa Travel

About the role

An established leader in luxury African travel is looking for an experienced Luxury Travel Sales Manager in Cape Town. The role leads a team of specialist Travel Consultants, taking ownership of sales performance, revenue growth, team development and the client experience. It is a hands-on leadership position, onsite in central Cape Town.

Key responsibilities

• Lead, motivate and develop a team of experienced Travel Consultants to meet individual and team sales targets.
• Drive revenue growth through sales planning, performance management and continuous improvement.
• Monitor sales pipelines, conversion rates and KPIs to spot improvement opportunities.
• Coach and mentor consultants on sales skills, product knowledge and client engagement.
• Maintain high client service standards and ensure the team follows internal processes, service standards and compliance requirements.
• Handle escalated client matters professionally and work with internal stakeholders to improve sales processes.
• Prepare sales performance reports, analyse trends and recommend actions to management.
• Build a team culture based on accountability, collaboration and consistent performance.

Required profile

• National Senior Certificate (Matric).
• At least 3 years' proven experience in sales management within the travel and tourism industry.
• Demonstrated success managing sales teams and achieving revenue targets.
• Experience coaching, mentoring and developing sales consultants.
• Currently based in Cape Town.
• Advantageous: diploma or degree in Travel and Tourism; experience in luxury travel, tailor-made holidays or safari travel.

Required skills

• Understanding of sales performance metrics, conversion rates and pipeline management.
• Strong communication, relationship-building and problem-solving skills.
• Confident decision-making and strong organisational skills.
• Advantageous: experience with Salesforce CRM and proficiency in Google Workspace.

What we offer

• R60 000 basic monthly salary plus incentives.
• Employer pension fund contribution.
• 20 days' annual leave.
• Office in central Cape Town and exclusive travel benefits and discounts.
• The chance to lead an experienced team in an established luxury travel business.